Mobile / Sports
These terms set out what bb93 expects from you and what you can expect from us when you access the platform, use your account wallet, or place any activity through our site. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before continuing.
By creating and using an account on bb93, you enter into a binding agreement with us covering everything from how your wallet is funded to how disputes are handled. These terms apply each time you log in, make a deposit via Nagad or Bank Transfer, or interact with any part of the platform — including slots, live casino tables and the sportsbook. We may update these terms from time to time; when we do, we post the revised version at this address and note the revision date at the top of the page. Continued use of your account after a revision means you accept the updated terms. If you do not agree, you should stop using the account and contact our support team to close it. Access to bb93 depends on the laws applicable in your location. We do not extend eligibility where local law prohibits it. Nothing in these terms overrides your statutory rights where those rights are recognised. Wallet transactions, including deposits and withdrawals, are subject to the specific limits, verification requirements and timelines shown in your account settings — those operational details are part of these terms by reference.
Understanding the boundaries of these terms helps you know exactly where our obligations begin and end. The four areas below outline what falls inside this agreement and what sits outside it.
These terms fully govern how you open, use and close your bb93 account, including login credentials, session behaviour on mobile or browser, and any account suspension or restriction we may apply under our review process.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. The specific limits and verification steps shown in your wallet settings form part of this agreement; we do not invent or override those published figures.
Game availability, odds markets, promotional notices and lobby content are governed by these terms. We may change, remove or restrict any content at any time. Titles from studios such as Pragmatic Play, Microgaming, Habanero and JDB appear only where availability allows.
Payment processors, mobile network operators and any external service you use alongside your account operate under their own terms. We are not responsible for delays, fees or policy changes on those third-party rails — check the relevant provider directly.
These terms are not one-sided. You have clear, practical steps available to you at any point during your relationship with bb93. If you need to review your transaction history — deposits made via Nagad, Bank Transfer withdrawals, or any account credit — go to the wallet section of your signed-in account; every processed transaction carries a reference number and a status flag you can check yourself. If a personal detail on your account is incorrect, the account settings page lets you submit a correction request directly; we aim to process those updates once supporting documents are verified. For anything that sits outside self-service, our support team is reachable through the contact routes listed on this page. You may also request a full record of the activity associated with your account by submitting a written request through the support channel — we will respond according to the obligations applicable in your region. Closing your account is a right you hold at any time; the process is outlined in the account settings section.
Open your wallet history in the signed-in account area. Every Nagad deposit and Bank Transfer withdrawal carries a reference number and a status you can check without contacting support.
Submit a correction through the account settings page. We process updates once the verification documents you upload match the details on file — the fields and upload prompts are shown there.
If something in these terms is unclear, send your question through the live chat or email route listed in the support section below. We respond with a reference to the relevant clause, not a generic reply.
You may close your account at any time by contacting support. Any remaining wallet balance subject to withdrawal eligibility will be processed through your verified payment method before the account is deactivated.
When a terms question cannot be resolved through the account settings or transaction records, use one of the contact routes below. We publish only the channels that are actually available — we do not list operating hours or response-time commitments we cannot stand behind.
Open the chat widget from any page while signed in. Describe your terms question and include your account reference so the team can pull the relevant transaction or clause without asking you to repeat yourself.
Send a written query to the support address shown in the contact section of the site. Email is useful for formal requests — account closure, record requests, or a written acknowledgement of a terms update you dispute.
The Help Centre in your signed-in dashboard covers common terms scenarios: wallet limits, verification steps, and how account restrictions work. Check there first before opening a live contact — it often resolves the question faster.
We manage the details behind these terms through a set of consistent practices that affect how your data, wallet and session are handled every time you use the platform.
We collect only the account and transaction data needed to operate your wallet and verify your identity. That includes the details you submit when linking Nagad or Bank Transfer. We do not sell this data to third parties; it is held under the data practices described in our privacy policy.
Our site uses cookies to keep your session active across mobile and browser, remember your lobby position, and measure site performance. You can manage cookie preferences through your browser settings; switching off functional cookies may affect how your account loads on return visits.
Your account password and any linked wallet credentials are your responsibility to keep secure. We do not ask for your full password or PIN through chat or email. If you suspect unauthorised access, use the account security page to change your credentials and notify support immediately.
We retain account records for the period required by the obligations applicable to our operation. If you want to know what we hold, or request that specific records be corrected, contact us via the email route above with your account reference and a description of the request.
The questions below come up most often when account holders review these terms. If yours is not here, use the live chat or email route in the support section above.
Yes. Any deposit or withdrawal processed through Nagad or Bank Transfer is subject to these terms, alongside the specific limits and verification steps shown in your account wallet. Where those operational details differ from a general clause here, the wallet settings shown in your account take precedence.
We post the revised terms at this page address and note the revision date at the top. We may also send a notice to your registered account contact. Continuing to use your account after the revision date means you have accepted the updated version.
Access depends on your local law and the eligible regions bb93 serves. We do not extend account access where local law prohibits it. If you move to or travel through a region where access is restricted, some or all account functions may be unavailable until you are back in an eligible location.
Any balance subject to withdrawal eligibility will be returned through your verified payment method — Nagad or Bank Transfer, whichever is on file. The process and any applicable conditions are shown in the account settings section. Contact support if the withdrawal route needs to be updated before the closure is processed.
Open your transaction history in the wallet section first — each entry has a reference number and status. If the entry still looks incorrect, raise it through live chat or email with the reference number included. We review the record against our system logs and respond with a clear explanation of what the transaction represents.
Yes. Third-party services — including the payment processors behind Nagad and Bank Transfer, and any external tool you use alongside your account — operate under their own terms. Game studios such as Pragmatic Play, Habanero, Microgaming and JDB also maintain their own content policies. These terms cover our platform obligations; external parties are responsible for their own.